FREQUENTLY ASKED QUESTIONS
Ordering
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What information do I need before placing an order with safetyspecs.co.uk?
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How do I get hold of my prescription and pupillary distance (PD)?
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How do you make sure varifocal lenses are centred properly?
Frames and lenses
Extras
Your prescription
11. Do I need to select ‘distance’, ‘near’ or ‘both’ when choosing my lenses?
12. What if I am not sure what my prescription says?
Payment
Delivery
After sales support
Other
What if I have any other questions not covered here?
Ordering
Q1. What information do I need before placing an order with safetyspecs.co.uk?
You need to have a copy of your most recent eye prescription. If you are happy with your vision and unlikely to be updating your everyday spectacles we suggest that you use tghe same prescription for your safety glasses
Q2. How do I get hold of my prescription and pupillary distance (PD)?
Your optician is obliged by law to hand you a copy of your prescription at the end of your eye examination. He/she is not obliged to provide your pupillary distance. Your optician may or may not give you your PD (pupillary distance) measurement (which we will need in order to accurately centre your spectacle lenses), but it is worth asking.
If your optician will not provide you with your PD measurement, you can measure your PD yourself using our simple PD measurement instructions (click to see them). Alternatively, you can request that we post out to you one of our 'e-dispensing' rulers so that we may accurately measure your PD for you from a photograph you supply.
Q3. How do you make sure varifocal lenses are centred properly?
We use a technique we call e-dispensing developed by our Optometrist at safetyspecs.co.uk over 15 years ago. Using an image of yourself wearing the frame of choice with one of our rulers in shot our software will pinpoint exactly the position of the pupils behind the frame to centre the varifocal lenses precisely. Well known high street Opticians have recently employed similar systems using tablets to capture images son their unqualified staff can dispense varifocal lenses with a high degree of accuracy but we have been e-dispensing varifocal safety spectacles for over a decade now.
Frames and lenses
Q4. Are your frames and lenses the same quality as I would obtain from my optician?
Yes. All our safety frames are certified to EN166 and are CE marked just as you would expect when purchasing from your high street optician. Our optical insert lenses are supplied in standard plastic, as the optical insert fits inside a safety frame with a polycarbonate shatterproof outer lens. For our conventional safety glasses we sell a choice of standard plastic, toughened glass and polycarbonate lenses, just as you would expect from your optician, and we will assist you in your choice of lens material should you be unsure which to choose.
Q5. How do you make sure I receive the correct frame size?
RxWrap needs no adjustment to fit. Rx Box has sides whose length is easily adjustable.
Some of our conventional safety frames are available in more than one size. In these instances we illustrate on the order form how to measure the width and depth of your current spectacles, to enable you to choose your most appropriate frame size. You can then compare our safety frame dimensions with those of your existing spectacle frames. The dimensions do not have to measure exactly the same as your current spectacles, but we suggest you aim to select a frame with measurements as similar as possible.
Q6. Do you sell bifocal and varifocal lenses?
Yes. As specialists in the supply of prescription safety glasses we offer you the option to purchase single vision, bifocal or varifocal lenses with all our frames. We recommend varifocals only to those people who already wear this type of lens in their everyday spectacles.
For varifocals we do require a photograph of the recipient wearing the frame that has been chosen. Once a varifocal order has been received we automatically send you the frame so you can provide us with this image.
Q7. Can I order frames with no prescription?
No, not at the moment
Extras
Q8. Can you explain the different lens coatings and tints available?
A scratch resistant coating adds a tougher surface to the prescription lenses. Although not scratch proof the scratch resistant coating toughens the surface and prolongs the life of the lens.
Photochromic tint – adds a variable tint to the prescription lens for comfort when changing from an indoor to outdoor environment.
Fixed tint – we currently offer the option of a grey/brown/blue and amber fixed tint in four different densities on the prescription lenses.
Q9. In what circumstances might I choose thinner lenses?
Standard CR39 plastic spectacle lenses are fine for most prescriptions. However, 1.6 Index lenses can reduce the weight and lens thickness by up to 20% on higher prescriptions. Spectacle wearers with lens powers over a /- 4.00 dioptre sphere (SPH) may already have thinner lenses in their everyday spectacles. To provide the lightest safety solution you should consider upgrading to thinner lenses. For higher index lenses than 1.6 please call for a quote.
Q10. What other extras do you offer?
We offer a neck cord to keep your safety spectacles safely where you need them. We also offer an engraving service enabling you to personalise your frames with your initials and the date of manufacture.
Your prescription
Q11. Do I need to select ‘distance’, ‘near’ or ‘both’ when choosing my lenses?
If your prescription contains different measurements for ‘near’ and ‘distance’ or specifies an ADD, think about what you will be using your spectacles for. For single vision lenses select 'near' if you will be using your spectacles for close up work. Select 'distance' if your spectacles are required for seeing objects far away. Select 'both' if you wear your spectacles for everything.
Patients aged 45 and over will often need a different lens strength for distance and near viewing.
If you need advice about which option is most appropriate please call us on 01925 357003 and we will arrange for you to speak to our optician.
Q12. What if I am not sure what my prescription says?
Your optician is obliged to give you a clear, legible copy of your prescription to take away.
If the writing or printing on your prescription is not clear enough, you have every right to go back and ask for it to be made clearer. Alternatively, you can provide us with the contact details of your optician and we can ask for clarification on your behalf (they may require your permission to enable us to do this).
If you are simply unsure about copying your details onto our form, you could photograph or scan your prescription and email it to us at enquiries@safetyspecs.co.uk and we will be happy to interpret the details for you. Alternatively if you are unsure about anything on your prescription you can call us on 07946 583732 and we will be happy to assist you.
Payment
Q13. Is the payment page secure?
Yes, payments are made through Paypal’s secure payment system. Paypal keeps your credit card details private and offers you 100% protection against unauthorised payments sent from your account. Paypal even sends you an email confirmation of every account transaction. Paypal does not require you to set up an account in order to use this secure facility.
Q14. What methods of payment do you offer?
We accept all major credit and debit cards (sorry not AMEX), Paypal payments, and bank transfers.
Q15. Do you accept Accor spectacle vouchers?
No, sorry.
Q16. What are the postage and packing costs?
We charge £3.95 for postage and packing per order. Your completed safety spectacles will be sent by first class Royal Mail. International, Special or 'Signed for' delivery can be selected on the order summary page.
Delivery
Q18. How long will my spectacles take to arrive?
Your spectacles will usually be delivered to you within 2-3 weeks from when we receive your complete order and payment. Occasionally more complex orders may take a little longer. In these circumstances we will always keep you fully informed.
The current expected delivery time for each manufacturer is displayed at the bottom of each order form.
After sales support
Q19. What if I entered some information incorrectly?
Email us immediately if you feel you have entered any information incorrectly. We ask you to check all information again before submitting your order and recommend you print off a copy of your order confirmation for your reference.
Q20. How can I track my order?
Our new invoices will provide an expected delivery time for your order so there is no need to track manufacturing progress during this period. 99% of of our orders are successfully delivered within the service time provided. If there is an unexpected delay on your order we will email you to let you know.
If you have received an email to say your safety glasses have been despatched and you havent had receipt of them within 2-3 working days then you should first find out if somebody was available to take receipt of the parcel when the postman called (our parcel boxes will not fit through a letter box). If the postman was unable to leave them secure or no signature was available for orders over £100, special delivery or international services, then they will be taken to the local delivery office for collection. We do however find that calling cards explaining this are not often left by Royal Mail and the parcel is often waiting at the delivery office unbeknown to anybody.
We can supply your postal tracking reference for recorded (over £100), special delivery and international tracked services if your goods appear to be missing. please email us at email@safetyspecs.co.uk and we will be happy to assist locating your item for you.
Q21. Will my frames need adjusting after I receive them?
Model RxWrap needs no adjustment and RxBox has user adjustable telescopic sides. Conventional safety frames sometimes need the sides adjusting so that the drop behind your ear is comfortable. The bend should start at the top of the ear and follow the contour of the back of your ear. This bend can be repositioned by warming the sides gently adjusting between the finger and thumb. Your local optical store may adjust them for you if required and may charge a small fee for this service.
Q21. What is your refund policy?
If any of the products ordered are defective on delivery, safetyspecs.co.uk shall repair or replace the products or provide a full refund. In the event of a refund, you should return the defective products to safetyspecs.co.uk in the same condition as when received by you, including all items and packaging accompanying the products. Where goods are not defective and are proven to be exactly to specification any refund due will exclude charges for bespoke items such as prescription lenses that cannot be restocked or reused.
If you have any other questions which have not been answered here please do not hesitate to contact us and we will only be too happy to help. Call us from 9am to 5pm Mon-Fri on 01925 357003 or email us at enquiries@safetyspecs.co.uk and we will get back to you within 24 hours.
